Frequently asked questions
Is this official HAIM merchandise?
No! This is a fan-made site with fan-made merchandise! We are not officially licensed, endorsed, or affiliated with HAIM. The merchandise sold on here is for personal use/fan enjoyement rather than commercial use. If you would like to look at HAIM's official merchandise store, you can go to Haimofficial.com.
What is your cancellation/refund policy?
Because products are made to order, we do not accept general returns or sizing-related returns. However, if you wish to cancel or amend your order, you can at any point before it goes into production. You can edit your order at any point before then using the confirmation link in the email you recieved. Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues. For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. Please email us with these details at haim-hive-shop@support.fourthwall.com.
PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.
Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.
What are your accepted payment methods?
We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods.
Will I have to pay any additional taxes on my order if I’m located outside of the US?
International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.
Merchant of record
Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.